Medical Disclaimer

Call an ambulance on 102, police on 100, or the Nepal Police Traffic help line on 103, or go directly to the nearest hospital emergency department. Signs that need emergency care include chest pain, difficulty breathing, heavy bleeding, seizure, sudden weakness or slurred speech, severe injury, poisoning, snake bite, and pregnancy complications.

eDawae is a technology platform. Diagnosis, prescription, treatment and follow-up come from the licensed doctor, hospital or pharmacist you interact with. They are independent professionals responsible for their own clinical judgement under the Nepal Medical Council Act 2020 BS and their professional code of conduct. We do not review, approve or override clinical decisions.

• Video consultation is intended for people who cannot reasonably travel, including those in remote districts of Nepal.
• Some conditions cannot be assessed without physical examination or tests; the doctor may end the consult and ask you to attend in person.
• Video quality depends on your network. Poor connectivity can prevent a safe assessment.
• Teleconsultation is not suitable for emergencies, mental-health crises, or conditions requiring immediate physical intervention.

• AI summaries and next-steps checklists are generated automatically from records you upload.
• They can be incomplete, out of date, or simply wrong, including misreading a scanned report or handwriting.
• They are not a diagnosis, not a prescription, and not medical advice. Never start, stop or change a medicine based on AI output.
• Always confirm with a licensed doctor before acting on anything the AI says.

• Prices and stock are provided by pharmacies and can change before an order is accepted.
• Prescription-only medicine requires a valid prescription. A pharmacy may lawfully refuse an order.
• Never self-medicate with antibiotics or steroids. Antimicrobial resistance is a serious public-health problem in Nepal.
• Check name, strength, batch and expiry date at handover. Keep medicine out of heat and out of reach of children.
• Report a suspected reaction to your doctor or pharmacist immediately, and to the Department of Drug Administration where appropriate.

The record vault shows what you or a professional put into it. A missing report, an unreadable photo or an outdated medicine list can lead to wrong conclusions. Keep your allergies, chronic conditions and current medicines up to date, and tell your doctor about anything not in the app.

We do not guarantee that a doctor will accept your request, that a pharmacy will have a medicine in stock, that a courier can reach your location, or that the Platform will be uninterrupted. In parts of Nepal where road access is seasonal or absent, delivery may be delayed or impossible — pickup or a local health post may be the safer option.